Privacy Policy
How Paperless Limited collects, uses, and protects the information you share with us.
Last updated: June 2026
1. Information We Collect
We collect information you provide directly — such as your name, business details, email address, and phone number when you create a merchant account — as well as transaction data processed through the gateway. We also collect technical information such as IP address, device, and browser type.
2. How We Use Information
- To provide, operate, and maintain the Paperless payment gateway.
- To process transactions, settlements, refunds, and disputes.
- To detect, prevent, and address fraud and security incidents.
- To comply with legal and regulatory obligations, including Bangladesh Bank requirements.
- To communicate with you about your account and our services.
3. Data Security
All API calls and sensitive credentials are encrypted end-to-end. We apply request signing, IP whitelisting, and immutable audit logging across our infrastructure. Access to production data is restricted and monitored.
4. Sharing & Disclosure
We do not sell your personal information. We share data only with payment providers, banks, and regulators as required to process transactions and meet our legal obligations, and with service providers bound by confidentiality agreements.
5. Data Retention
We retain transaction and account records for as long as required by applicable financial regulations, after which data is securely deleted or anonymised.
6. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below.
7. Cookies
Our dashboard and website use essential cookies to keep you signed in and to remember your preferences. You can control cookies through your browser settings.
8. Contact Us
Questions about this policy? Email us at support@paperlessltd.com.